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What if I want to cancel my tour? Upon reservation, Bare Wine Tours will request a 15% deposit/seat to confirm your reservation. Provided that at least 14 days notice is provided we will return your deposit to you without any issue. If less than 14 days notice is provided we may use your deposit to cover the cost of any advanced bookings with the wineries. In addition, cancelling or reducing the number of guests less than 7 days prior to the reservation date may result in 100% charge of the original full reservation. Should alternate dates be available, every effort will be made to accommodate your reservation without penalty. 

What if I need to make changes to my tour? In order to ensure the best possible experience, Bare Wine Tours makes every effort to personalize your tour and secure your requested date and times, including committing our vehicles and tour guides to your reservation. Advance appointments are required at wineries especially May - September. They book up fast! We realize how hard it can be to plan for large groups of people, and we remain flexible even after booking your tour. However, we ask that you please give us as much notice as possible when a change does occur, so that we can do our best to ensure you get the day that you deserve. As we are working with many other businesses, changes might not always be possible, and charges may occur in advance.

What if my pickup location is unknown, changes, or is not in central Kelowna? If your pickup location is unknown at the time of booking, and you notify us it is not in central kelowna there may be additional charges to pricing originally agreed. Any changes to pickup/drop-off location, the number of guests, and itinerary after booking may result in additional charges.

Do you allow children on wine tours? In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol. Children 18 and under are not permitted on our general tour excursions. For private tours, we are more than happy to accommodate children accompanied by a parent. Please inquire at the time of booking.

Is food included on tours? Full Day tours exclude the cost of lunch but include a reservation for your group. We may adjust the restaurant location as per restaurant availability, group size, guest requests, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant and dietary requests are welcome, but are not guaranteed. Bare Wine Tours is not responsible for communicating food allergies, dietary restrictions, and guests should inform the restaurant of such upon arrival.​ We are also able to provide more casual lunch options such as a food truck stop, and catered picnic charcuterie platters.

How can we pay for the wine tour? Your Tour Guide will collect individual or group payment at the conclusion of the tour. We accept cash, debit, and credit cards, including Apple Pay, American Express, Discover, MasterCard, and Visa. Personal cheques are not accepted.

Are gratuities included in the pricing? Gratuities are not included. It is custom to tip the service industry between 12% and 25% in Canada, but not compulsory. If at any time you should be dissatisfied for any reason, we would appreciate a call or message. We pride ourselves on always evolving to deliver a first class experience.

Do you offer pick up and drop off from our hotel or Air BnB? Bare Wine Tours is pleased to offer complimentary pick-up and drop-off to our guests in the central Kelowna area, and we often pick-up guests at different locations for a tour at additional cost when possible. Please be considerate of other guests and be ready for pick-up at least 15 minutes prior to departure. Your tour guide will collect you at the front doors of your accommodations unless otherwise notified. Please contact us immediately if you foresee any complications.

Are tasting fees at the wineries included in your pricing? Bare Wine Tours pricing includes all tasting fees at each winery, along with fees for private tours and tasting areas. There may be additional costs for certain wineries and experiences but you will be notified of all options prior to your tour. The number and variety of wines offered at wineries is at the sole discretion of the winery, but it is typically 4 to 6 tastings. Most places offer red, and white wines. Some offer sparkling, fortified wines and ice wines.

What measures have been put in place in response to COVID 19? Bare Wine Tours recognizes our role and responsibility in the Kelowna and larger BC community. Our teams consistently maintain the highest standards of health practices and cleanliness, and we have increased these rigorous standards in response to this evolving public health issue to ensure our guests and staff safety. We will continue to monitor the situation and respond accordingly. We feel it is important to follow the guidance of our health service professionals to slow the spread of the virus.

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