FREQUENTLY ASKED QUESTIONS
In order to ensure the best possible experience, Bare Wine Tours makes every effort to personalize your tour and secure your requested date and times, including committing our vehicles and tour guides to your reservation. Advance appointments are required at wineries especially May - September. They book up fast! We realize how hard it can be to plan for large groups of people, and we remain flexible even after booking your tour. However, we ask that you please give us as much notice as possible when a change does occur, so that we can do our best to ensure you get the day that you deserve. As we are working with many other businesses, changes might not always be possible.
Upon reservation, Bare Wine Tours will request a $30 deposit/seat to confirm your reservation. Guests have up to fourteen days prior to the reservation date to cancel without penalty. For groups of eight or more guests, the deposit may be non-refundable should you cancel without 14 days notice depending on the policies of certain wineries that may have been booked in advance. Cancelling or reducing the number of guests less than fourteen days prior to the reservation date may result in 100% charge of the full reservation. Should alternate dates be available, every effort will be made to accommodate your reservation without penalty.
In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol. Children 18 and under are not permitted on our general tour excursions. For private tours, we are more than happy to accommodate children accompanied by a parent. Please inquire at the time of booking.
Full Day tours exclude the cost of lunch but include a reservation for your group. We may adjust the restaurant location as per restaurant availability, group size, guest requests, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant and dietary requests are welcome, but are not guaranteed. Bare Wine Tours is not responsible for communicating food allergies, dietary restrictions, and guests should inform the restaurant of such upon arrival. We are also able to provide more casual lunch options such as a food truck stop, and catered picnic charcuterie platters.
Your Tour Guide will collect individual or group payment at the conclusion of the tour. We accept cash and credit cards, including American Express, Discover, MasterCard, and Visa. Debit and personal cheques are not accepted. Gratuities are not included. It is custom to tip between 12% and 25% in Canada, but not compulsory. If at any time you should be dissatisfied for any reason, we would appreciate a call or message. We pride ourselves on always evolving to deliver a first class experience.
Bare Wine Tours is pleased to offer complimentary pick-up and drop-off to our guests, and we often pick-up guests at different locations for a tour. Please be considerate of other guests and be ready for pick-up at least 15 minutes prior to departure. Your tour guide will collect you at the front doors of your accommodations unless otherwise notified. Please contact us immediately if you foresee any complications.
Tastings & Fees
Bare Wine Tours pricing includes all tasting fees at each winery, along with fees for private tours and tasting areas. The number and variety of wines offered at wineries is at the sole discretion of the winery, but it is typically 4 to 6 tastings. Most places offer red, and white wines. Some offer sparkling, fortified wines and ice wines.
COVID 19 Response
Bare Wine Tours recognizes our role and responsibility in the Kelowna and larger BC community. Our teams consistently maintain the highest standards of health practices and cleanliness, and we have increased these rigorous standards in response to the developing public health issue to ensure our guests and staff safety. We will continue to monitor the situation and respond accordingly. We feel it is important to follow the guidance of our health service professionals to slow the spread of the virus. I have every confidence we will all get through this difficult time together. We will remain closed for business until June 1, 2020. We plan on only taking private tour bookings during this time with staff and guests completing an attestation prior to commencing the tour.